Legal
Privacy Policy
Effective date: March 2026
The short version: your uploaded documents are processed in memory and immediately discarded. We never store the raw document. No personal identifiers are saved. We do not sell your data. Ever.
Who we are
Bill Advantage (billadvantage.com) is a document literacy tool that helps individuals understand and respond to healthcare billing documents. Bill Advantage is not a covered entity under HIPAA and is not a healthcare provider, insurer, or clearinghouse.
What we collect
When you submit a document through our intake form, we collect:
- Your email address
- The document type you selected
- The situation description you provided
- Structured billing data extracted from your document (see below)
How we handle your uploaded document
This is the most important section. Here is exactly what happens when you upload a document:
- Your document is transmitted securely over HTTPS
- It is loaded into memory for processing only
- An extraction step immediately identifies and pulls only non-identifying billing data: procedure codes, dates of service, billed amounts, denial reason codes, and similar structured fields
- The raw document, including any personal identifiers such as your name, member ID, address, date of birth, or Social Security number, is never written to our database or any storage system
- The raw document is discarded from memory as soon as extraction is complete
- Only the extracted structured data is retained
What we retain and for how long
We retain the following:
- Your email address and subscription status
- Document type and situation description you provided
- Structured billing data extracted from your document (no personal identifiers)
- The analysis we prepared for you
On the free tier, analysis history is retained for 30 days. On paid (Member) tiers, analysis history is retained for 1 year. You may request deletion of your account and all associated data at any time; we will process deletion requests as described below.
How we use your information
We use your information only to:
- Prepare and deliver your billing analysis
- Communicate with you about your submission
- Improve the accuracy of our analysis tools
We do not use your information for advertising. We do not share your information with third parties except as described below.
Third parties
We use a limited number of third-party services to operate Bill Advantage:
- Supabase: secure database storage for submission records (structured data only, no raw documents)
- Resend: transactional email delivery
- Anthropic: AI processing of documents for extraction and analysis (documents are processed per their API privacy terms and are not used to train models)
No health data is sold to any third party. Ever.
Security
All data is transmitted over HTTPS. Database records are encrypted at rest. Access is restricted to authorized personnel only. We treat all health-related information with the same care we would apply under HIPAA, regardless of whether we are legally required to do so.
Your rights
You may request deletion of your account and all associated data at any time by emailing hello@billadvantage.com with the subject line "Delete my data." We will confirm and process your request within a reasonable timeframe.
Children
Bill Advantage is not directed at children under 13. We do not knowingly collect information from children under 13.
Changes to this policy
If we make material changes to this policy, we will update the effective date at the top of this page. Continued use of the service after changes constitutes acceptance of the updated policy.
Contact
Privacy questions or data deletion requests: hello@billadvantage.com